Politique d’expédition
Thank you for shopping with us! We are committed to providing quality products and a smooth shopping experience. Please review the following policies before placing your order.
1. Orders
All orders are subject to product availability. Once an order is placed, you will receive an order confirmation by email or text message.
Please make sure your shipping address, email address, and phone number are correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
2. Order Processing
Orders are normally processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays may be processed on the next business day.
During sales, holidays, or periods of high order volume, processing may take longer.
3. Shipping
Shipping times depend on the shipping method selected at checkout and the customer’s location.
Once your order has shipped, you will receive tracking information when available.
Shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside our control are not guaranteed by the store.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
5. Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging when applicable.
- Not show signs of damage, wear, washing, or alteration.
- Include proof of purchase or order information.
Some products may be final sale and may not be eligible for return.
6. Exchanges
If you receive the wrong item or a defective product, please contact us as soon as possible. We will review the issue and, when appropriate, provide an exchange or replacement.
7. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges may be non-refundable unless the return is due to an error on our part or a defective product.
8. Damaged or Incorrect Orders
Please inspect your order when you receive it.
If your order arrives damaged, defective, or contains the wrong item, contact us within 7 days of delivery and provide your order number and clear photos of the issue.
We will review the information and work with you to resolve the problem.
9. Cancellations
Order cancellation requests must be submitted as soon as possible after placing an order.
We cannot guarantee cancellation once an order has been processed or shipped.
10. Payments
We accept the payment methods displayed at checkout. Payment must be successfully authorized before an order can be processed.
Prices and promotions may change at any time without prior notice. The price charged at checkout is the price applicable to your order.
11. Sales and Promotional Items
Discounts, promotions, and special offers may have additional terms and conditions. Unless otherwise stated, promotional offers cannot be combined with other discounts.
12. Contact Us
If you have questions about an order, return, refund, or this Shopping Policy, please contact us through the contact information provided on our Shopify store.